ESIC's Centralized Digital Patient Feedback System
Miscellaneous · Tuesday, 2 June 2026
Launch of a digital platform for patient feedback across ESIC hospitals.
Quick highlights
- Omnichannel platform for patient feedback.
- Automated feedback collection via SMS and QR codes.
- Real-time analytics for service improvement.
- Encourages participation among diverse beneficiaries.
Context
The Employees’ State Insurance Corporation launched a digital patient feedback system.
Key Facts
The system tracks service benchmarks and addresses deficiencies.
Significance
Improves patient satisfaction and service quality.
Challenges / Way Forward
Requires widespread adoption for effectiveness.
Exam Angle
Relevant for healthcare management studies.
Remember this
- Feedback system launched across all ESIC hospitals.
- Uses OTP verification for data authenticity.
- Granular metrics evaluation for service quality.
- Multilingual interface to encourage participation.